Privacy Policy

1. Introduction

G-Champ Abacus & Brain Gym ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our programs, or apply for a franchise partnership.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, and residential address
• Student Information: Child's name, age, school name, and grade/class
• Parent/Guardian Information: Name, relationship to student, and contact details
• Franchise Applicant Information: Business details, qualifications, investment capacity, and location preferences
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Non-Personal Information

We automatically collect certain information when you visit our website:

• Browser type and version
• Device type and operating system
• IP address and geographic location
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide our educational programs and services
• Communication: To send updates about classes, schedules, progress reports, and important announcements
• Franchise Operations: To process franchise applications and provide support to franchise partners
• Marketing: To send promotional materials, newsletters, and information about new programs (with your consent)
• Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To ensure the safety and security of our students and staff

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Franchise Centers: With authorized franchise centers to facilitate service delivery in your area
• Service Providers: With trusted third-party vendors who assist in operating our website, conducting business, or servicing you
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Competitions: Student names and achievements may be published for competition results and recognition (with prior consent)

5. WhatsApp Business Communication

G-Champ Abacus & Brain Gym uses the WhatsApp Business Platform (powered by Meta) to communicate with parents, students, and franchise partners. This section explains how we handle your data in connection with WhatsApp messaging.

5.1 Data Collected via WhatsApp

When you interact with us on WhatsApp, the following data may be collected:

• Phone Number: Your WhatsApp-registered mobile number
• Profile Name: Your WhatsApp display name
• Message Content: Text, images, documents, or voice messages you send us
• Delivery & Read Status: Message timestamps, delivery receipts, and read confirmations

5.2 How We Use WhatsApp Data

We use WhatsApp communication for:

• Enquiry Responses: Responding to your questions about our programs, franchise opportunities, and services
• Service Confirmations: Sending class schedules, fee reminders, enrollment confirmations, and progress updates
• Promotional Messages: Sharing offers, event invitations, and new program announcements (only with your prior consent)

5.3 Data Storage & Security

WhatsApp messages are processed through Meta's WhatsApp Business API. Messages in transit are protected by end-to-end encryption (between you and our WhatsApp Business number). On our end, message data is stored securely on Google Cloud Platform (Mumbai region) with encryption at rest. Access is limited to authorized G-Champ staff only.

5.4 Opt-Out

You can opt out of WhatsApp messages at any time by:

• Replying "STOP" to any WhatsApp message from us
• Contacting us at info@gchamp.com to request removal from our WhatsApp communication list

After opting out, you will no longer receive promotional messages. Service-related messages (e.g., class schedule changes) may still be sent if you are an active enrolled student or franchise partner.

5.5 Third-Party Sharing

We do not share your WhatsApp data with any third parties for marketing purposes. Your data is used internally within G-Champ's CRM system (G-Champ Connect) for communication management only.

5.6 Meta Platform Terms

Our use of the WhatsApp Business Platform is subject to Meta's WhatsApp Business Policy and WhatsApp Privacy Policy. By communicating with us on WhatsApp, you also agree to WhatsApp's terms of service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel
• Secure storage of physical records
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Children's Privacy

Our services are designed for children, and we take their privacy seriously. We collect children's information only with parental/guardian consent and use it solely for educational purposes. Parents/guardians have the right to:

• Review their child's personal information
• Request correction or deletion of their child's data
• Refuse further collection of their child's information
• Opt-out of any promotional communications

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data to another service

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Student records may be retained for a period of 5 years after the completion of the program for reference and certification purposes.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: